I.F. Collection Limited operates www.ifcollection.com. We use your Personal Information only for providing and improving the Site. By using the Site, you agree to use of information in accordance with this policy.
If you contact us via our website or subscribe to our emails you will be added to I.F. Collection Limited database so that we can contact you. Joining our database includes being kept informed (including via email) of I.F. Collection Limited business news, updates on the returns policies or best practices, information about government legislation, events and webinars, including some sponsored content. You may unsubscribe from this at any time by following the instructions in the email. If you have voluntarily shared your information with us by giving us a business card at a conference, event or tradeshow, we may email you to stay in contact but you will always have the option to unsubscribe. We use the information that we collect from you to provide our services to you.
Prices are subject to change and will be as quoted on out site from time to time, except in cases of obvious error.
All products sold by I.F. Collection Limited will be delivered in their original packaging. When trying on the products you should not damage the original packaging of the purchased products should you wish to return the purchased product.
DELIVERY TO HONG KONG
Within Hong Kong, we delivery to Hong Kong Island, Kowloon, New Territories, Tung Chung and Discovery Bay. We do not deliver to the rest of Lantau Island or other Outlying Islands.
We do not deliver during public holidays or on Sundays.
We offer the following delivery options:
Free warehouse pick up: You may choose to collect your order in-person at our showroom in Room 1718, 17/F., Honour Industrial Centre, 6 Sun Yip Street, Chaiwan, Hong Kong. You will be notified once your order is ready for collection.
Free shipping: All orders valued at HK$3,000 or above (after promotions, coupons or discount) are eligible for free standard shipping.
Standard shipping (Hong Kong, Kowloon, NT, Tung Chung and Discovery Bay): A flat fee of HK$500 is charged for all orders valued below HK$3,000.
For customer in other region, including China and there rest of the world, please contact us at firstname.lastname@example.org for a shipping quote. Shipping cost will be quoted separately.
I.F. Collection Limited can assist customs to arrange international shipping or courier goods overseas. However, the shipping service is not operated by I.F. Collection Limited, therefore I.F. Collection Limited will not guarantee the goods’ safety (including damages or loss) during the transit.
Customers have rights to choose and pay for a safer freight company service on their own accord. We are not liable for damages occurs in transit, storage and delivery.
Upon the goods arrival, customers will be responsible to pay for custom tax duty if is needed.
RETURN AND EXCHANGE POLICY
Requests for returns and exchanges will be reviewed and handled on a case by case basis at the discretion of I.F. Collection Limited. To be eligible for return or exchange, the product must be in original, full working condition, be returned with original packaging and proof of purchase to our warehouse within 14 days.
I.F. Collection Limited reserves the right to make the final decision.
Unwanted items must be returned in a fully resalable condition. Please note, in case of goods returned in conditions that make them subsequently unsaleable, the equivalent amount of the value reduction of the item may be retained.
Please remember that all costs associated with returning your purchase to us are at your expense.
If you withdraw from your online purchase agreement within 3 days, we will reimburse all the payments received from you, including the delivery costs (excluding any supplementary costs arising from a choice of delivery other than the standard delivery offered by us).
We will make the reimbursement without delay, and no later than 14 days after the day we are informed about your decision to withdraw from your online purchase. We will make the reimbursement using the same method of payment used for the initial transaction unless you have expressly agreed otherwise. In any event, no fees will be incurred as a result of the reimbursement.
The reimbursement may be suspended until the goods are received or until you provide proof that the goods have been sent back.
The 14-day “cooling off” period does not apply to goods that are personalized or made to unique specifications or goods which are liable to deteriorate rapidly.
Damaged or faulty items must be reported to I.F. Collection Limited at the point of delivery and signed for as damaged/faulty. If the delivery is signed for unchecked or not as damaged/faulty then you are fully liable for the goods.
Fabric cannot be returned for credit after it has been cut.
Merchandise Credits are non-transferable and may not be redeemed for cash or applied as a payment to any account. Except as otherwise required by law, merchandise credits expire twelve (12) months from the date on which such credit is first issued.
Before dispatch, I.F. Collection Limited will carefully check and pack your products, and this process might take up to 2 weeks. Dispatch is included in delivery lead time, and once it is handed over to I.F. Collection Limited delivery partners, your order will become trackable and tracking reference will be sent by email or sms.
Therefore don’t worry in case you only receive order confirmation email since we are preparing your parcel for dispatch.
The invoice will be based upon the information provided by you at the time of the order. No alterations to the invoice are possible after the invoice has been issued.
Delivery charges shall be borne by you and are indicated separately on the order form and invoice, unless otherwise provided.
Please contact I.F. Collection Limited for further information by email: email@example.com
I.F. Collection Limited
Address: Room 1718, 17/F., Honour Industrial Centre, 6 Sun Yip Street, Chaiwan, Hong Kong